Login or register to post your review
Return & Refund Policy
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
- Eligibility: Items can be returned within [X] days of receipt if they are unused, in original packaging, and in the same condition you received them.
- Exclusions: Certain items (e.g., personalized items, clearance items) are non-returnable. Please check the product description for details.
2. Return Process
- To initiate a return, please contact our customer service at [email/contact information].
- Include your order number and the reason for the return.
- We will provide you with instructions on how to send your item back.
3. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within [X] business days.
- Please note that shipping costs are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email/contact information].
5. Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at [email/contact information].
Warranty Policy
Thank you for choosing MOO shop. We stand behind the quality of our products and offer a warranty to ensure your satisfaction.
1. Warranty Coverage
- Our warranty covers defects in materials and workmanship under normal use for a period of [X months/years] from the date of purchase.
- This warranty applies to the original purchaser and is non-transferable.
2. Warranty Exclusions
- The warranty does not cover damage caused by misuse, accidents, alterations, unauthorized repairs, or normal wear and tear.
- Items sold as "clearance" or "as-is" may not be eligible for warranty coverage.
3. Claim Process
- To file a warranty claim, please contact our customer service at MOO shop with the following information:
- Your order number
- A description of the issue
- Photos of the defective item
4. Resolution
- Once your claim is received, we will evaluate the issue and may provide a replacement, repair, or refund at our discretion.
- If a replacement is not available, we will offer a similar product or a refund.
5. Shipping Costs
- If a warranty claim is approved, we will cover the shipping costs for returning the defective item and sending a replacement.
6. Contact Us
If you have any questions regarding our Warranty Policy, please reach out to us at MOO shop.
